We try at all times to ensure that our clients have a wonderful travel experience. At times things happen that cause concern for clients and ourselves and the following terms and conditions are designed to outline the procedures and conditions that can be implemented.

 

Please be assured that we work very hard to ensure that the effects of unforeseen circumstances on our clients are minimised.

Important information
By using our website, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use this site. Ezetravelthailand reserves the right, at any time, to modify, alter or update these Terms and Conditions, and you agree to be bound by such modifications, alterations or updates.

Ezetravelthailand do not represent or warrant that the information accessible via www.ezetravelthailand.com is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.

Please read these Booking Conditions carefully as they incorporate the basis upon which bookings are accepted by Ezetravelthailand.

Changes in Prices and Itineraries
Should the price of your holiday be affected by changes to flight schedules, tax/surcharge increases, currency fluctuations or increases in third party costs, ezetravelthailand reserve the right to adjust your prices accordingly, even after you have paid all or part of the quoted price of your holiday.

If we need to change your booking or part of it for reasons beyond our control – for instance if airline timetables change or a hotel advises an overbooking situation – we reserve the right to vary your itinerary and will give you, or cause to be given to you, prompt notice thereof. In the event that any one change or series of changes to your holiday itinerary demonstrates that your holiday has thereby become materially different from that contemplated prior to the change or changes effected, and in respect of which we have already accepted your deposit or balance payment, you have the right to withdraw from the holiday and monies already paid will be refunded in full, less any non-refundable airline, hotel or ground operator charges. Alternatively, with your agreement, we will rearrange your holiday by providing alternative arrangements of the same or similar standard as originally booked.

In the unlikely event that we have to cancel your booking because of events outside our control we will, if we are able to, offer you an alternative holiday of similar standard. If you do not accept the alternative, we will refund in full any monies already paid, less any non-refundable airline, hotel or ground operator charges. It is essential that you check with your travel agent for any changes to price or variations of conditions, which may have occurred in the holiday you have chosen, and obtain a quotation before you make your booking.

In this time of escalating prices and economic instability, it is impossible to accurately foreshadow fluctuations in exchange rates or increases in airfares, fuel, airport charges, hotel rates and other service providers’ tariffs. If your holiday price increases by more than 10% you will have the right to cancel within seven days of notification of the surcharge with only a $20 per person administration charge.

Responsibility
In producing this site, Ezetravelthailand has used information supplied by the entities (Operators) providing the various goods and/or services (Products). In supplying this information to you, Ezetravelthailand is acting as the agent of such Operators. Irrespective of any measures taken by Ezetravelthailand to ensure the information contained in this site is accurate at the time of publication, Ezetravelthailand does not accept any liability of whatever nature for the acts, omissions, default, whether negligent or otherwise, of any service providers in connection with your travel pursuant to a contract between them and yourselves (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like). We do not accept any liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control, but not limited to war, civil disturbances, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial action.

The standards of accommodation and other services are based on various factors which are generally accepted as indicative of a certain class, however, we do not guarantee the standard, class, or fitness for purpose, of that accommodation or service.

Ezetravelthailand does not control the manner in which Products featured within this site are provided.

Ezetravelthailand disclaims and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or an Operator, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Operator. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God.

Pictures which appear in this site are provided as a guide only.

Prices and Conditions for most operators
Prices and conditions are current at the time of publication but are subject to change without notice. Some Operators may impose conditions that vary from the conditions stated in this site.

Prices listed in this site are in Australian dollars and include GST where applicable, but do not include transport from the client's home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated.

Security Deposits and Final Payments for most operators.
A minimum security deposit of $160 per booking is required. Full payment of your holiday cost must be made no later than 30 days prior to travel. With bookings made less than 31 days prior to travel, but more than 7 days prior to travel, full payment of holiday cost must be made within 48 hours of confirmation of your booking.

If the booking is made less than 8 days prior to travel, full payment of holiday cost is required at the time the booking is confirmed.Please ensure payments are made within the specified time limit. If this does not happen, our system may cancel the booking without notice or liability to you. Only upon payment of the full cost of your holiday do you have a final booking with the Operator of the relevant Product and at no time do you have a contract with Ezetravelthailand.

Amendment Fees
Any amendment to a booking is subject to the approval of the relevant Operator. Any approved change to your booking prior to, at or after making final payment will incur an amendment fee of $50 in addition to any fees imposed by the Operator.

Credit Card Fees
Ezetravelthailand charges a standard 1% credit card fee to all bookings.

Late Bookings
A fee of $20 will be charged for any late booking which necessitates documents being forwarded by courier.

Cancellations and Refunds
A cancellation fee may be charged if you cancel or terminate your holiday earlier than expected, for whatever reason.

Bookings canceled prior to Final Payment
There will be no refund of the security deposit

Bookings canceled after final payment
There will be no refund of the security deposit, in addition to any fees imposed by the Operator, which may be up to 100% of monies paid.

Childrens Prices
In most cases, childrens prices for accommodation featured on this site refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges will apply if extra beds (including rollaway and cots) are required.

Bonds
Bonds or credit card imprints may be required by some Tour Operators, Hire Operators and Accommodation Operators providing a telephone, mini bar and/or other facilities in the room. Other bonds may apply to certain product or at certain times of the year.

Travel Insurance
Ezetravelthailand strongly recommends travel insurance options, as it may protect you if you cancel your holiday due to unforeseen circumstances.

Transfers and Tours
Some Accommodation Operators provide courtesy transfers from airports/railway stations. It is essential that these transfers are pre-booked.

Some Tour Operators provide complimentary pick up and return to holiday accommodation. This service must be confirmed with the Operator 24 hours prior to departure.

Important note
Some tours require a minimum number of passengers to operate. If minimum numbers are not achieved tours may be canceled at short notice. Additionally, some Operators reserve the right to cancel departures for other reasons. Ezetravelthailand will not be held liable for a service variation, cancellation, delay or withdrawal, or an Operator's failure to notify your client.

Payments
Cards accepted by Ezetravelthailand are Mastercard and Visa (1% fee) and American Express (4% fee).